Performance KPI
Data Collection and Delivery
Units/Base Contract
Key Performance Indicators for Value-Based Payment:
- Access to Care
- Staff Retention
- Participant Experience
- Other as Negotiated
- Response to Disparities
Health disparities can occur by gender, race or ethnicity, education, income, disability, geographic location, language, and sexual orientation. Social determinants of health like poverty, unequal access to health care, lack of education, stigma, and racism are linked to health disparities. This pattern also exists in mental health. We have a longstanding commitment to Equity in access and quality mental health care for all Jackson County residents.
The Star Rating System (SRS) is not a requirement for funding. Instead, it is a free tool that helps guide mental health agencies to self-assess their capacity for culturally and linguistically appropriate mental health services. The results guide strategic decisions to improve equity and service delivery.
The SRS has five modules:
• Readiness for Culture Change
• Language Access Structure
• Americans with Disabilities Act
• Cultural Competence Plan
• Policies, Sustainability, Commitment
Here is a presentation from one of our grantees that explains how they use the SRS to work strategically. Here are the slides to their presentation as well.
Technical Assistance
The SRS is designed for agencies to carry out a self-assessment. After some internal work, agencies that receive funding from the Community Mental Health Fund may apply for limited technical assistance on the SRS.
Guidance Letter
Sample Language Access Plan
Social Determinants of Health
Social Determinants of Health: SDOHs play a major role in physical and mental well-being. We adopted the US Centers for Disease Prevention and Control (CDC) model, which is comprised of:
• education access and quality,
• health care access and quality,
• neighborhood and built environment,
• community and social context, and
• economic stability.
Improving mental health outcomes for persons disproportionately impacted by SDOH is one of our strategic goals. Leveraging SDOHs means that CMHF investments in mental health services have a larger impact, and participants experience greater benefit, when agencies provide more depth and breadth in support services.
Value-Based Payment
Care Coordination
Access to Psychiatry
Around the United States, there is a shortage of psychiatrists and other prescribing professionals. We are making a long-term effort to improve access in Jackson County. The Prescriber Capacity Summary Report from Integrus Health Group (IHG) created simple ways to improve referrals, increase access and reduce no-shows. This process also helped maintain participants’ continuity in care, reduce lost medication and support adherence.