From Volume to Value
Value–based payment puts focus on participant outcomes instead of billable hours. This requires carefully monitoring the effectiveness of treatment, and using data to demonstrate whether services actually helped participants meet their goals.
We recently worked with Open Minds, a national organization that assists human service payers and providers with management knowledge to improve efficiency and effectiveness. This project produced:
- A Summary Memo to help us consider how to pilot–test alternative payment methods with some types of Levy grantees.
- A 3-part webinar to explain value-based payment and challenge our thinking about ways to go beyond paying for services, and instead consider levy funds as an investment in participant well-being.
Examining Value of Mental Health Services
The Value Project Report is part of a larger effort to consider the return on investment (ROI) of mental health funds. In our view, ROI is not necessarily a financial return, but could include things like improved access, quality or participant stability. In any case the ROI should be data-informed. The value project was a qualitative study completed in 2017. It looked at ways mental health agencies define and measure success. Provider-participant relationships emerged as a very important factor, yet there can be high turnover in key staff positions where relationships matter most. We also found indications that it would be helpful to find ways to support improved strategies for participant engagement.