Quality Initiatives to Focus on Mental Health Outcomes

Quality Initiatives

We strive for community leadership, delivering equity and value for people being served with public funds.

Value-Based Payment

Mental Health Fund

We are changing the focus of payment from billable hours to participant outcomes using Key Performance Indicators (KPIs). These measures are being developed collaboratively with providers, based on data they already collect. In early 2020, many grantee agencies will be able to receive incentive payments based on performance in quality areas such as timely access to care.

Care Coordination

Mental Health Fund

We support a tiered approach to case management. Care coordination meets the highest standards. It pays an incentive rate for high-quality practices, including fidelity to evidence-based approaches, proactive communication, addressing social determinants, and completing benefits enrollment.

Access to Psychiatry

Mental Health Fund

Around the United States, there is a shortage of psychiatrists and other prescribing professionals. We are making a long-term effort to improve access in Jackson County. The Prescriber Capacity Summary Report from Integrus Health Group (IHG) created simple ways to improve referrals, increase access and reduce no-shows. This process also helped maintain participants’ continuity in care, reduce lost medication and support adherence.

From Volume to Value

Value–based payment puts the focus on quality and outcomes. Key Performance Indicators (KPIs) are being developed collaboratively with providers in response to our community impact goals.

We are working with Integrus Health Group to pilot KPIs with 14 mental health agencies. We are working to assure that both provider and payer understand how performance is measured, then share information. By 2020, many grantees will be able to receive incentive payments based on their performance.

In 2017 we worked with Open Minds, a national organization that assists human service payers and providers with management knowledge to improve efficiency and effectiveness. This project produced a webinar to explain levy funds as an investment in participant well-being.

Racial Equity

CMHF has a longstanding commitment to cultural diversity and cultural competence in mental health. Recent events compel us to look deeper and do more about systemic racism in the fields where we work, including behavioral health, grant making, and tax abatement. The status quo is unacceptable. Our Racial Equity Statement acknowledges our privilege and responsibility for funds that come from citizens. It commits us to ongoing learning. Its goals open exciting opportunities for new work at the grassroots level, supporting organizations led by persons of color, and identifying and treating race-based trauma.

National CLAS Standards

Mental Health Fund

The HHS Office of Minority Health has maintained standards and guidance material for many years. The National CLAS Standards shape our views.

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Language Access Plan

Mental Health Fund

A Language Access Plan is required for funding. We support agencies’ language assistance capacity though the indirect portion of funding. For help and ideas, see our Guidance Letter and Sample Language Access Plan.

Cultural Competence

Mental Health Fund

Our Business Case for Cultural Competence explains that agencies must respond to diverse populations, meet accreditation and regulatory requirements, manage liability, and improve communication in order to achieve outcomes.

Sustainability Plan

Mental Health Fund

We have formal documents to help guide inclusive practices. Components include Cultural Competency Plan, Cultural Competence Sustainability Plan, Cultural Competency Indicators

RACIAL EQUITY RESOURCES (zip)

Save the zip file to your computer and "double click" to open and access all resource files.

SRS: Part of our Equity Strategy

The Star Rating System (SRS) guides mental health agencies to self-assess culturally and linguistically appropriate mental health services. The results guide strategic decisions to improve equity. Our Board, staff, Advisory Council and Culture Journey LLC are making this idea a reality. The SRS is available free to agencies. We are planning technical assistance in future phases of the project, and will announce information about that soon.

Please complete the SRS License Agreement seen below to download our latest toolkit and resources.

CMHF Star Rating System (SRS) License Agreement

Supporting equitable and quality mental health care in Jackson County, Missouri.

PEOPLE

AGENCIES

CONTACT

1627 Main Street, Suite 500
Kansas City Missouri, 64108
816-842-7055